Worst customer experience from an Insurer

We had floods in Durban last year April, and we submitted a claim for damages to the property and were given a run around, sent two assessors with conflicting reports and were eventually part paid in January this year, I then asked for a third assessment as we could now see more damages, an assessor came in Feb and we have heard nothing from Ooba since then, I enquured with our claims Admin liaison in May and still no response till today.