Worst Client Service!

The worst service! I have had to call in and follow up every second day, no one would bother to get back to me on any queries. I had to source my own contractors & quotes etc. Once I submitted the requested documentation, the staff handling the email did not bother to read further than the 1st page on the documents and this held up my claim for another week! The only individual I had the pleasure of dealing with was Hulisani Nefale who not only returned my calls, but assisted in resolving the claim process. Since then my claim was processed for payment and a week later I am yet to receive the actual funds, upon following up yet again I was informed the payment will take up to another 7 working days. Although the staff answering the calls are pleasant to talk to, they are not helpful with any questions you may need answered.