WORST CLAIM EXPERIENCE AND HORRIBLE CLIENT SERVICE - DO NOT OPEN A POLICY WITH THEM FOR YOUR OWN SAKE!

Worst claims experience ever. Please, for your own peace of mind, do not take an insurance product with this company. After lodging a claim for a damaged roof due to bad weather on 17th January, the service provider was sent to do assessments and provide quotations. Ooba received the quotations and report but have not done anything else. After more than 10 calls to get an update, the call centre agents repeatedly promise to follow up and escalate, but nothing ever happens. Even the escalation managers never call back as they promise. I believe that this company is just a **** and should have its financial services license revoked