WORST Building insurer EVER

Worst building insurer ever- my wall collapsed 6/1/2025, I tried to register the claim the next morning 7/1/2025. did everything i was asked, then 8/1/2025 i phoned and they said they havent received the claim in lodged. i got assisted 9/1/2025 I receive a email stating the assesor will contact us. No one contacted us. 13/1/2025 i try to phone ooba insurance no luck i send emails no luck. 15/1 i send another email and phone, got a answer just to hear that the assesor went to the "house" (note no one phoned us) ther WERE AT THE WRONG ADDRESS EVEN!!!!. Assesor phone us 16/1 then he came that day. again NO feedback, i contact then 24/1 they are waiting for the damage report to be assessed- NO FEEDBACK FROM THAT DAY it is 6/2/2025 cant get through to them! absolutely the WORST!!!!!!!! I am NOT happy