WORSE INSURANCE EVER

I am extremely disappointed with the poor service, lack of communication, and handling of my claim.

We logged a claim for a geyser on 27 May 2026 (Claim Number: OOBA***-1 / Policy Number: OOBA463381). Your assessor attended the property, inspected the geyser, and advised that a report would be submitted to your office.

After repeatedly following up for feedback, we were informed that the claim had been rejected because it would be too expensive to repair. How is that my problem as the insured party? We pay our insurance premiums every month without fail, yet when a legitimate claim is submitted, it is rejected on the basis that repairs are too costly.

Following the rejection, we were instructed to appoint our own assessor and obtain an independent damage report. I had to pay R1,000 out of my own pocket for this assessment. Before appointing the assessor, we specifically asked what information was required in the report to ensure it would meet your requirements.

After submitting the report, we once again had to spend days following up before receiving feedback. We were then advised that the report needed to be redone and resubmitted. Today, we have been informed that the report must now include photographs and additional information.

My question is simple: who is going to cover these additional costs? We have already spent money obtaining an independent assessment based on the instructions provided by your team. Had the requirements been communicated correctly from the beginning, this situation could have been avoided.

The constant delays, poor communication, and changing requirements are completely unacceptable. It appears that every time we provide what has been requested, another obstacle is placed in the way of resolving the claim.

I require urgent answers to the following:

• Why was the claim initially rejected? • Why were the report requirements not clearly communicated from the outset? • Who will reimburse the R1,000 already spent on the independent assessment? • Who will be responsible for any further costs associated with redoing the report? • When can I expect a final resolution on this claim?

Based on my experience, I am extremely dissatisfied with OOBA Insure's service and would not recommend your company to anyone.

I expect an urgent response and resolution to this matter.