Who is the customer; me or Ooba?

My experience with Ooba was the worst experience I have ever had with and ensurer. Not only did I initially get hounded by the consultant (sometimes calling me 2 minutes after the initial missed call), but when I committed to the cover, I had to keep chasing up on the policy documentation. Initially the consultant **** to say that they had tried to call me but it was ultimately discovered that no calls had been made to me. It makes me wonder what the claiming process will be if onboarding is so difficult.