What service?

I submitted a claim on 1 Nov 2024, same day my burst geyser was replaced. There was ceiling damage as well. Every week since then I've had to follow up and I am sick of it. It is now 2nd December. I had to tell them three times to update my email address as it was wrong on their system. Finally received the AOL on 25th (!!) November and sent it back again same day. Still no reimbur*****t, and no news on when the contractors are coming. The guy from the contracting company came to assess my damage over two weeks ago already. As soon as this claim has been dealt with, I will be finding myself an insurer who is willing to communicate and set expectations.