BT
Brendan T
1 reviews | Active since Nov 2012
03 Oct 2025, 14:21
What did you do besides inconvenience a bunch of people and made your name gat
I logged a claim to see about a leak at a residence i let, the day came for the builders to go in and fix - they got top the residence and had no idea what they had to fix, they chopped the wall out and said they couldn't cover the issue, what that issue is no one knows. The reasonings given to me by the person calling me made no sense and when asking questions the usual answer of "i'm not sure" were given, why is someone calling me to give me information of which they have none.
Call me to make this right asap or i'll cancel this insurance - there are plenty of options for this on the market.
Helpful (0)
Replies (3)0
Replies (3)
oobainsure's replyOfficial
03 Oct 2025, 15:29Dear Brendan
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Yours sincerely
ooba insure
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Yours sincerely
ooba insure
oobainsure's reply03 Oct 2025, 15:29
Official
Dear Brendan
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Yours sincerely
ooba insure
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Yours sincerely
ooba insure
BT
Brendan T's updateReviewer Update
03 Oct 2025, 16:30Now i get a phone call from some plumbing company to go and assess the leaks in two rooms - did you not already send an assessor? Did the builders not already go to the site today, inconvenience the tenants, chop up the wall, then call me to say it's not covered and they've done nothing but make a mess?
Why does it feel like this process is now starting from scratch?
No surprise when premiums go up next year hey, you guys like wasting peoples time, money and patience..
Very unimpressed with this insurer.
If you reading this stay far away from Oooba insure!
Why does it feel like this process is now starting from scratch?
No surprise when premiums go up next year hey, you guys like wasting peoples time, money and patience..
Very unimpressed with this insurer.
If you reading this stay far away from Oooba insure!
BT
Brendan T's update03 Oct 2025, 16:30
Reviewer Update
Now i get a phone call from some plumbing company to go and assess the leaks in two rooms - did you not already send an assessor? Did the builders not already go to the site today, inconvenience the tenants, chop up the wall, then call me to say it's not covered and they've done nothing but make a mess?
Why does it feel like this process is now starting from scratch?
No surprise when premiums go up next year hey, you guys like wasting peoples time, money and patience..
Very unimpressed with this insurer.
If you reading this stay far away from Oooba insure!
Why does it feel like this process is now starting from scratch?
No surprise when premiums go up next year hey, you guys like wasting peoples time, money and patience..
Very unimpressed with this insurer.
If you reading this stay far away from Oooba insure!
BT
Brendan T's updateReviewer Update
13 Oct 2025, 13:24I've now paid for the resultant repairs needed from this water leak - which was supposed to be covered by insurance, and all your contractors have to do is go close up the chunk of wall they broke, that is all, and you have the audacity to ask me to pay an excess now!!! Get off it.
BT
Brendan T's update13 Oct 2025, 13:24
Reviewer Update
I've now paid for the resultant repairs needed from this water leak - which was supposed to be covered by insurance, and all your contractors have to do is go close up the chunk of wall they broke, that is all, and you have the audacity to ask me to pay an excess now!!! Get off it.