Were ok for Home loans absolutely terrible at insurance

Its been almost 2 weeks of trying to get a claim for a gate motor resolved. First time you call you get told their system is slow they will call you back, nothing, takes another 4 calls just to get the claim logged. You phone everyday because you never receive feedback and everyday they tell you they are escalating the issue, and the next day they escalate the same issue. Their Phone system is terrible, the call drops 6 out of 10 times when they transfer you or sometimes just while talking to someone. Their online ticketing system is just as bad you send an email you get a mail back saying they have it, no further info, you follow up on the mail the next day and just get a mail back saying "Just confirming that we got your request. We're on it." Never hear anything again even when following up on ticket, log in to check ticket this morning and ticket is closed. Was told on Friday that the service provider would call me today (Monday), no call, follow up at 12 get told somebody is busy with it they will call me in 30 minutes, 15:30 still nothing.