LM
Lungile M
1 reviews | Active since May 2022
27 May 2022, 09:03
Was dismissed from m...
Was dismissed from my job and claimed from Ooba, however till now have not been assisted with my claim
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Replies (3)
oobainsure's replyOfficial
27 May 2022, 09:29Dear Lungile
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
oobainsure's reply27 May 2022, 09:29
Official
Dear Lungile
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards,
ooba insure
LM
Lungile M's updateReviewer Update
31 May 2022, 14:37Good Day
Was called last week and told that my matter would be escalated and feedback would be provided today. I have not been provided with a resolution as yet
Regards
Lungile
Was called last week and told that my matter would be escalated and feedback would be provided today. I have not been provided with a resolution as yet
Regards
Lungile
LM
Lungile M's update31 May 2022, 14:37
Reviewer Update
Good Day
Was called last week and told that my matter would be escalated and feedback would be provided today. I have not been provided with a resolution as yet
Regards
Lungile
Was called last week and told that my matter would be escalated and feedback would be provided today. I have not been provided with a resolution as yet
Regards
Lungile
LM
Lungile M's updateReviewer Update
22 Jun 2022, 15:55Was dismissed from my job and claimed from Ooba, however till now have not been assisted with my claim. Was contacted by Hollard to complete documents thereof of which my dismissal was on the 16th of May 2022. I was able to get assistance from my previous employer to get the information requested by Hollard, and was able ( with great difficulty ) to submit the documents accordingly on the 21st of June 2022. I called today to follow up on the turnaround time and was advised that it usually takes 3 months to complete the claim from their side which is RIDICULOUS as i am still paying the “ compulsory “ home loans insurance of R414,48 monthly without fail and was unable to prioritize my bond last month.. to which i had to arrange with the bank accordingly.. the bank granted me with one month however I was advised that the interest rate will work against me if i do not make means to pay something this month end. I have never defaulted on my bond insurance, but on the one time I need assistance I am not assisted with efficiency. This is unacceptable, kindly resolve my claim accordingly
Reference number: wf_***
Reference number: wf_***
LM
Lungile M's update22 Jun 2022, 15:55
Reviewer Update
Was dismissed from my job and claimed from Ooba, however till now have not been assisted with my claim. Was contacted by Hollard to complete documents thereof of which my dismissal was on the 16th of May 2022. I was able to get assistance from my previous employer to get the information requested by Hollard, and was able ( with great difficulty ) to submit the documents accordingly on the 21st of June 2022. I called today to follow up on the turnaround time and was advised that it usually takes 3 months to complete the claim from their side which is RIDICULOUS as i am still paying the “ compulsory “ home loans insurance of R414,48 monthly without fail and was unable to prioritize my bond last month.. to which i had to arrange with the bank accordingly.. the bank granted me with one month however I was advised that the interest rate will work against me if i do not make means to pay something this month end. I have never defaulted on my bond insurance, but on the one time I need assistance I am not assisted with efficiency. This is unacceptable, kindly resolve my claim accordingly
Reference number: wf_***
Reference number: wf_***