Waited 3 months for a claim rejection !

I have registered a claim in July about my electrical fence not working anymore. I payed an electrician R560 to have a look at the energizer box to determine the problem. After inspection, the electrician informed me that the box packed up and it's not working anymore due to reasons unknown, and that I should inform my house insurance to get the box repaired. So I informed Ooba and they sent an assessor to the house. The assessor told me that he doesn't know why the box is broken, but agreed that it's a safety and security problem and needs to be fixed as soon as possible. For 3 months I have not received any feedback and decided to start phoning for answers. The 1st problem is that clc took over Ooba on the 1st of October and the new company can't help me . So eventually after 20 calls and transfers someone manged to inform me that my claim was rejected as they do not payout due to power surges. No one tested the box for power surges and no one siad it was a power surge . The box is broken and not working correctly! How can someone imply that the box had a surge ?! After I was informed that my claim was rejected , they said they will send me a email to inform me. Are you kidding me ? I had to wait 3 months to receive a email saying my claim was rejected?!!!! This is really disappointing, I got a new quote for a energizer box that came down to R4000 for the box and installation. R4000 is really nothing, considering I have been paying more or less a R1500 a month for Ooba for the past 7 years ! So basically I'll do the maths for anyone intrested . So I have been paying close to R118 000 for the past 7 years and they refuse to fix my security issue worth R4000 . If anyone does see this review, this is my claim number ooba ***/1. Please Ooba don't write me a automated reply, if they do fix the problem or not , I'll reply on this post with a honest reply.