Very poor service to fix a leaking geyser

I reported my geyser leaking on 3 November. It's now been nearly 3 weeks and my problem has still not been solved. First the leak detection people couldn't find the leak, so I had to find it myself and video it for them, so they could come out again and "find" it. Then it went back and forth between the plumbers and Ooba because the plumbers requested the geyser to be moved and Ooba denied the claim. Finally last week Monday I requested that *just* the leak is repaired and no relocation is done (since its not covered anyway). They told me the plumbers would come at 13:00 the following day. They didn't come. Then on Thursday they came and "fixed" it. Its not fixed, its still leaking so I phoned the plumbers directly and told them. Today 20 Nov I called to tell Ooba its still leaking, they told me someone would be there at 13:00, they again didn't come. I called now to enquire and was told it would be escalated. I have had water all over my floor for nearly 3 weeks and no one seems to want to help me. I just want the leak fixed and I need to work, so I can't spend all day every day at home waiting for some provider that isn't going to arrive. Absolutely shocking service and I am extremely disappointed.