Very poor service. Stay away

I lodged a claim with this company which I have been paying for over 2 years. For 3 weeks now no feedback. They've sent 2 assessors to my house. The last assessor wven told me arrogantly that their company won't pay my claim. I called them twice just to find out what is happening and i was told on both occasions that ill receive an email, which i never received.Today (23/04/2024) they sent me an sms that they've appointed another assessor to come and assess my claim.