Very poor service

Ooba is trying everything in the book to decline all the claims. How do you tell me issue is power surge if you just took a picture and then later call and ask me what caused the garage motor fault? Your assessor then said such problems are caused by power surge and I think that could be the cause. In his conclusion he said,'that it is what i am going to write on the report'. I have been patient with Ooba but I can't anymore.