useless OOBA

I have logged a insurance claim in the beginning of January. The next day the contractors came out and evaluated the claim. This is where it all begin, a week later I phoned your insurance department requesting an update, the first update I was given was that the claim is being finalized; another week later i contacted again and I was told that someone was assigned to evaluate the claim and I will get a call that same day, 4 days later I was told the same. Now this morning I contacted you almost after a month and the first agent put me on hold, after 14minutes i dropped the call. The second call this morning was very similar to the first one. Why should I come here telling my story? and who can I contact to assist me.