USELESS *********** SERVICE AND UNHELPFUL! DON'T EVER USE THEM!!!!!

I put a claim in with Ooba Insure months ago. Their service is so bad that I'm the one that is always emailing and calling to follow up. Then I receive an email just saying that everything is approved, so I send email after email with no luck and call in to be cut off 4 times, to finally speak to someone who is even more useless!!!!!! I ask the question of how can something be approved if I've not received a quote or even the assessors report on what is wrong with my roof! I get told no they don't send a report to me as it has nothing to do with me!!! REALLY.... It's my roof I'd like to know why there is a problem and why it's leaking!!!! Then I get sent a quote for R4300 to just paint my ceilings... Like *** are you seriously only going to paint the ceilings and not repair the roof! Do I need to get a lawyer involved to sort this out. I have structure insurance for you to sort this problem out. The stupid assessor you sent to me said there is a problem with the roof and he thinks because of all the heavy rain we've been having it will need to be sorted out and that you useless people would fix it as he can see it pooling and not coming out.So someone is lying to me and I think its YOU OOBA INSURE!!!! SO why would you just send a quote to paint ceilings.... Clearly you people like to avoid helping people and can NEVER pick up a phone and talk to a client and explain what is happening. I need my roof fixed this is why I pay you every ****** month. So as per my request please send someone who knows what they are doing to check my roof properly so it can be repaired! OR I will take matters further with you. I have rights as a client to receive a report firstly and a detailed quote!! I'm not sure what you are hiding, but clearly it's something and why you won't even fix something that I pay for!!! DO I need to find a better insurer and tell everyone in SA how pathetic and useless Ooba Insure is and that they should NEVER IN A MILLION YEARS USE YOU OR EVEN THINK OF SIGNING UP WITH YOU!!! BECAUSE YOU DON'T HELP CLIENTS ALL YOU CARE ABOUT IF LINING YOUR OWN POCKETS!!!!!! Now can I expect a call and have this sorted out since I now have a LOT mot damage to my roof since all the rain.