Useless and pathetic

After contacting Ooba regarding a leaking geyser(regular geyser with solar conversion) they were very quick to send both a pumber(for the geyser) and building inspector(for the resulting damage). However after that it has been radio silence for more than 2 days. Who is going to be paying for all this wasted water that is constantly leaking out of my geyser? or all the additional electricity wasted on the solar geyser not being able to generate any heat and then having to heat with electricity every night? A geyser should be pretty cut and dry, and replaced pretty quickly, instead just silence from their end and excuses like "waiting for internal assessment" when I call for answers. Absolute worst building insurer I have ever delt with and if this is not sorted out soon, I will definitely not be staying with them for the future