UNSATISFIED CUSTOMER

So about a month ago I got home from work with my roof in my room that gave in due to the heavy storm, my room was flooded with watery laminated flooring lifted, my son's roof also had a abit of licking and his laminated flooring lifted. I called OOBA and explained my situation, the consultant then asked me which day I would be available, obviously I made my self available within that same week cause this was a matter of urgency, I took off from work waited for the people and no one came out, I then got a call from another company asking when I'm available now I'm telling the girl over the phone oh wow I have been waiting 2 days and No1 came out, she then explained that ooba was not suppose to ask my availability date they apparently do the claims for ooba, anyways I give another availability date made the time for 3 waited and waited for someone to call me almost close to 4:00 to say they will be there at 5. So the guys that checked out the claim came, I then showed him the damage he took pictures of the floors, and roofs, he also got on to my roof and said my water proofing broke because of the storm. He then also took pictures of the roof outside, he then advised that they will get back to me. A week went by I called OOBA to find out what is happening cause my room is extremely cold, Im sitting with buckets in my room, and it's extremely cold, the consultant then told me they still looking into it, I then requested to speak to a manager which I did, I explained and the manager then said the people that does the claim is not answering but she promise to call me back. Another week went by no call at all. By this point my son of 6 got sick with the chest because his room is leaking because of the water and he picked up a cold, I had to take off from work and took him to the Dr and this point I was furious. I then called OOBA again to find out what is happening the consultant then advised me they sent through the paper work, apparently the claim was high so they looking at other quotes, I then explained to the consultant my son got sick and I'm giving out hospital bills, his staying out of school and I'm staying out of work. That week went buy my baby of 2 years old got sick, tight chest, runny noise, and high fever, took him to the Dr, Dr explained its the cold environment, I gave hospital bills out again. At this point I was very very very angry with ooba cause no one contacted me to let me know what's happening, I then called and spoke to a guy he then emailed me and promised to call me back with feedback and no response from him. I then called again and spoke to another guy which at the point I shouted over the phone cause I'm giving out hospital bills it's almost a month and no one contacted me and I am being promised call back but I get no call back, this guy then sent a complaint through, I got cc in the email and no one from the complaints department or from ooba called me which was very disappointing. My husband then called and spoke to 3 different agents, he was also promised call backs, then said the paperwork is sent off, he requested to speak to a manager and he has all the recordings. Finally someone called me the morning, unfortunately that morning my baby was sick and she called on the wrong time and she then told me they cont fix the claim due to us not maintaining the roof, I then advised her call my husband and she did not do that until today my husband got no call from OOBA and his still waiting. My point is myself and my husband is no builder, we not even 3 years in the house never experienced leak in our house due to rain this is the first time, how on heaven's earth must we know we must check the water proofing, we didn't even know it broke until that guy came out, the guys that came out told me I must take the other part of the roof out, now I'm telling him what if I take this out how the hell do I know use are gonna fix it tomorrow, no one told us how long it takes for them to let us know if the claim is approve every time we call they tell her they reviewing the claim,the paper work is there, but no one can give us update, This is my second bad experience with ooba first bad experience was with my geyser now my roof. I'm not even 3 years in my house yet. I would not recommend OOBA to my worst enemy this is by far one of the cheapest company to have your building insurance with and by far the worst company to be with. I pay my premium every month and when it comes to claims they the worst to deal with. Coming to the advisors, when you call they so useless and when you request to speak to a manager they forever in meetings, never call back what time of business or call are you guys running, I'm not leaving this here I'm going to the ambucks man and I'm taking this escalation further I don't feel that the service I received was cool and the people I delt with was the worst theu stupid and cont do there jobs properly. My husband has his recordings as well and I would like to request my last call from OOBA when the consultant called me and I told her over the phone to contact my Husband which she did not do. Very bad service Lack of communication