1 reviews | Active since Jul 2024
Unsatisfactory service
Good day
I have a Ooba building insurance and have lodged a claim on the 22nd October 2024 for a damaged garage door motor. I was given a reference number OOBA385558 and advised of a consultant Cheryl Kumalo.
the Service provider was appointed to come and do an assessment which he did on the 23rd October. To date we have not received any feedback on the progress of the claim from Cheryl. I called on Friday the 25th and I was advised by another consultant they a quote was received and Cheryl will call and provide with an update. I am still waiting, I am not sure of what is happening, I am not satisfied with the service provided right now. Unless I am missing or did not understand on the duration of the claim process. Can I have someone to elaborate?
Thank you for reaching out regarding your claim for the damaged garage door motor.
We understand your concerns and apologize for the lack of communication you’ve experienced.I want to assure you that someone will contact you shortly to discuss the resolution of your claim and provide you with the updates you need.Thank you for your patience, and we appreciate your understanding.
Best regards,
oobainsure
Thank you for reaching out regarding your claim for the damaged garage door motor.
We understand your concerns and apologize for the lack of communication you’ve experienced.I want to assure you that someone will contact you shortly to discuss the resolution of your claim and provide you with the updates you need.Thank you for your patience, and we appreciate your understanding.
Best regards,
oobainsure