Unprofessional conduct.

Worst company when it comes to communication. Filed a claim on 09/07/24. I have had to make numerous calls to the insurance for updates. I've had to call the service providers for an update. Its a mess. The reason people have insurance is too avoid all this. I'm so annoyed at this poor service. And to top it all, speaking to the agents is exhausting as they constantly put you on hold or can't give you the information you need. I'm being told about roof maintenance when I only moved into my house 1yr10mths ago!!! The level of unprofessionalism is astounding, honestly. I have spent so much time phoning after them, liasing with the service providers all while paying an insurance company so that I, me, myself, "the client" can do their work for them. I don't know if I can continue on with them. I'll have to inform my colleagues at work of this company to prevent them from going through this experience as many of them also use ooba. Highly disappointed in your service.