Unprofessional and unhelpful no value for money service

I put my claim on the 18 of April 2022 my home was damaged as result of the floods in KZN and will never get an update from ooba insurance unless I call and email numerous times. They were very unprofessional and helpful with my claim this time around really did get value for money service.

Only got a response on Monday 12 September 2022 when demanded a response since I call on Friday 9 September 2022 and they promised to call me back but did not my claim was declined.

My you only lived in the house for not more the 5 years.

I do not like the way they made me chase up my claim with them because I took up insurance for my home in order to be stress free in situations like these but that did not much help me either.

Really disappointed by ooba insurance service towards me and my family. Leaving in a house that could fall on us anytime with ceiling boards that is falling every now and then.

Now the rainy season has begun now they response and decline my claim that I have been chasing for a long 5 months.