LJ
Lavern J

1 reviews | Active since Dec 2023

15 Jan 2024, 21:03

Unpleasant service. Pathetic customer service.

Most pathetic service ever. Sorry I would never ever recommend the insurance from OOBA. pipe broke 29 Nov 2023 and contacted them about 20 times. Email and calls. Left a review on hello Peter after my endless struggle and then received a call. They promised they would make this right and " sorry for the inconvenience" guess what all the particulars was sent on 2 Dec 2023 and to this day nothing. You guys are a terrible insurance company and I cant wait to chance service providers. Never ever in my life again. Bladdy pathetic and to think I also have a life cover with yall too. I dont even want to know how my family would struggle to get my bond settled. You just another small fish in a big pond. Ooba don't care about their clients. No feedback. No calls no emails. I have alot to say. But I will stick to the fact that this is the most unreliable insurance provider I have encounter.

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Replies (1)
oobainsure
oobainsure's reply16 Jan 2024, 08:37
Official
Dear  Lavern 

Thank you so much for getting in touch with us and bringing the matter to our attention.  We are so sorry to hear about your experience and apologize for the inconvenience caused.  We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.

Friendly Regards, ooba insure