Unhappy Loyal customer

Hello Peter I'm dismal disappointed with Oobainsure, *** and ***, On the 28/12/2023, I reported my fell down garage door due to heavy storm and severe rainy weather. The claim was registered on the 28/12/2023, claim NO: MSA59842/1 and they promise to send their assessor which never happened, Then they asked me to find my own assessor which I did and sent the report with quotation on the 05/01/2024, which was disregarded without any reason and they opted to send their own assessor (Masilela enterprises) on the 08/01/2024 who also confirmed that the damages were indeed due to heavy rains . Since then they have been giving me run arounds until today on the (27/01/2024) when I called to do a follow up after numerous empty promises. They said they will only pay for a motor not the Garage door. Then I told them I won't be accepting such outcome because their reasons were far from the truth and report and they ended up concluding and promising to send another assessor which they refer to as internal (Third one on that note) to write a final report in their favor obviously, mind you we have been leaving in danger with my family on the fell down door, ********s have been having access to my house since the 28/12/2023. And take note all my premiums are up to date, I need intervention please help. Their contact information is as follows: emails: *** : *** cell: *** Tell: ***