Unhappy customer

A week and 3 days ago, I called Ooba to submit a claim regarding a leaked pipe. The same day they sent out the plumbers, however the pipe was not fixed. They only came to check the damage. I followed up on my claim but there was no update and had to escalate the claim. The call centre said the manager will give me a call, however still no one called and nobody is giving me any updates on the claim. The leaked pipe is getting worst and my damage to my ceiling looks worst. In 2021 when I submitted a claim, the service was great... now I am shocked that I am paying a monthly insurance for no one to give me an update or to atleast to just fixed a leaked pipe!!!!