Unhappy client

I am writing to express my dissatisfaction with the service I'm receiving you , I lodged a claim on the 5th of September about the ceilig that's falling down due to water damage cause the geyser busted inside the ceiling , to this day I haven't received any feedback from you despite my effort of calling every week seeking for help ( OOBA***/1 ) I'm tired of calling 4-sure Insurance people and speaking to different people lying to me These are the sings that I'm not safe in your hands at all