Unauthorized debit orders and nonexistent customer service

I took out a bond assurance with Ooba Life which was supposed to start deducting in September, the installment went through on the first as agreed, then on 1 October I saw that they deducted double the installment from my account. I sent tried to call them and the machine answers left a request for a call back and never received a call back from them. I sent out countless emails to them,I got a call that their management is looking into it. I kept following up without ant response and only after 3 weeks did they tell me how the had a system error which was the reason for the double deduction and they will not deduct from my account in November. Yesterday they deducted again from my account.

I tried to send email and make calls but there is no response. Even my broker Aysha has been ignoring my emails instead of assisting me she never even bothered when queried the October double deduction, until today nothing from Ooba Life.

What they are doing is totally wrong and I deem it as ***** as they are deducting unauthorized amounts from people’s accounts. I want all my installments back and what to cancel this contract. The sad part is that even banks dont want to assist us in getting our money back by reversing unauthorized debit orders. These companies know that we cant reverse the debit orders and are taking advantage of that.