Unacceptable turnaround time for claim

Was dismissed from my job and claimed from Ooba, however till now have not been assisted with my claim. Was contacted by Hollard to complete documents thereof of which my dismissal was on the 16th of May 2022. I was able to get assistance from my previous employer to get the information requested by Hollard, and was able ( with great difficulty ) to submit the documents accordingly on the 21st of June 2022. I called today to follow up on the turnaround time and was advised that it usually takes 3 months to complete the claim from their side which is RIDICULOUS as i am still paying the “ compulsory “ home loans insurance of R414,48 monthly without fail and was unable to prioritize my bond last month.. to which i had to arrange with the bank accordingly.. the bank granted me with one month however I was advised that the interest rate will work against me if i do not make means to pay something this month end. I have never defaulted on my bond insurance, but on the one time I need assistance I am not assisted with efficiency. This is unacceptable, kindly resolve my claim accordingly

Reference number: wf_***