Unacceptable service delivery and turnaround time for claim.

We had a geyser replaced through Oobainsure 3 weeks ago (20/05/2024). The ceiling which they had to cut a hole in to get the new geyser in the roof is still not repaired. The service provider for the repairs to the ceiling was here only 2 days after the geyser replacement. About 10 days ago I received a phone call that there was a problem with their quote for the ceiling and they have requested the service provider to provide a new one, and that the matter will be handled within a day or so. We are here now on the 11th of May and still no word from them. I called over the weekend and the operator told me that they are only open on weekdays but that the matter have been escalated. I have had no word from them since my call and I don’t believe that anything but a review on Hello Peter will make them take me seriously. Consider very carefully before you using this insurance on your house. We are very happy with the other services provided by Ooba especially in getting a home loan approved.. but the Insurance division needs to get their house in order.