IH
Ian H
1 reviews | Active since Mar 2009
13 Nov 2021, 12:06
Unacceptable policy premium increase and poor service
Policy premium increase of over 40%? I have requested Ooba to contact me in this regard but to date no one has bothered to call me. I got a few email responses stating they will contact me within 5 business days, but that didn't happen. Ooba also updated the sum insured value on my property to 3 times the market value. Based on the current average building costs and sqm of my house you are still double of what it should be. This is unacceptable and I require someone to contact me with answers as I do not accept this increase.
Helpful (0)
Replies (5)0
Replies (5)
oobainsure's replyOfficial
16 Nov 2021, 09:28Good morning Ian
We're sorry to hear about your recent experience.
From your post, it seems like you're still expecting a call to clarify the increase in your premium?
Please allow us some time to look into it and we'll get someone to contact you.
Regards
ooba insure
We're sorry to hear about your recent experience.
From your post, it seems like you're still expecting a call to clarify the increase in your premium?
Please allow us some time to look into it and we'll get someone to contact you.
Regards
ooba insure
oobainsure's reply16 Nov 2021, 09:28
Official
Good morning Ian
We're sorry to hear about your recent experience.
From your post, it seems like you're still expecting a call to clarify the increase in your premium?
Please allow us some time to look into it and we'll get someone to contact you.
Regards
ooba insure
We're sorry to hear about your recent experience.
From your post, it seems like you're still expecting a call to clarify the increase in your premium?
Please allow us some time to look into it and we'll get someone to contact you.
Regards
ooba insure
IH
Ian H's updateReviewer Update
16 Nov 2021, 10:00Hi,
Yes, I'm still waiting (since 2 November) for someone to contact me in this regard. The email I received on the 5th of November stated Ooba will be in contact within the next 5 business days.
Ian
Yes, I'm still waiting (since 2 November) for someone to contact me in this regard. The email I received on the 5th of November stated Ooba will be in contact within the next 5 business days.
Ian
IH
Ian H's update16 Nov 2021, 10:00
Reviewer Update
Hi,
Yes, I'm still waiting (since 2 November) for someone to contact me in this regard. The email I received on the 5th of November stated Ooba will be in contact within the next 5 business days.
Ian
Yes, I'm still waiting (since 2 November) for someone to contact me in this regard. The email I received on the 5th of November stated Ooba will be in contact within the next 5 business days.
Ian
oobainsure's replyOfficial
16 Nov 2021, 10:25We'll have someone look at it and get back to you. Again we apologize for the delay and inconvenience
oobainsure's reply16 Nov 2021, 10:25
Official
We'll have someone look at it and get back to you. Again we apologize for the delay and inconvenience
oobainsure's replyOfficial
16 Nov 2021, 12:40Hi Ian
I have you been contacte?
I have you been contacte?
oobainsure's reply16 Nov 2021, 12:40
Official
Hi Ian
I have you been contacte?
I have you been contacte?
IH
Ian H's updateReviewer Update
17 Nov 2021, 10:45Good day,
Yes I spoke to both Robert and Liz thank you.
Yes I spoke to both Robert and Liz thank you.
IH
Ian H's update17 Nov 2021, 10:45
Reviewer Update
Good day,
Yes I spoke to both Robert and Liz thank you.
Yes I spoke to both Robert and Liz thank you.