mS
mercia S

1 reviews | Active since Oct 2019

02 Jul 2023, 17:51

**** to by emergency workers

Sebenzile **** to me about turn around time I called over the weekend to log a emergency and was told turn around time would be a hour as u can guess hour later no feedback I then called back in and spoke to a nomfundo says she cannot tell me when I will get assistance as they don't work on a weekend pls explain to me why it's called a emergency number. U should be ashamed for lying and u want to know why people say u can't trust insurance

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Replies (1)
oobainsure
oobainsure's reply03 Jul 2023, 08:32
Official
Dear mercia 

Thank you so much for getting in touch with us and bringing the matter to our attention.  We are so sorry to hear about your experience and apologize for the inconvenience caused.  We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.

Friendly Regards, ooba insure