Tired of chasing them to do their job

I have spent the past 2 weeks battling Ooba over a claim. There issue is not getting the claim approved, the issue is getting them to just do anything at all. Every step of the way I have had to call and ask them or nothing happens. Today, I had to call the approved electrician directly to ask why they had not called me for an appointment to do the approved repairs, only to find out that Ooba sent me the authorisation for repairs and not the electricians. Absolute disaster. And you cannot even contact them directly vie email because ***, their email contact on their website, does not work and no-one responds to the email address on the confirmation of claim letter I received. Do not recommend.