They just don't care.

Contracted Ooba around the end of March and submitted the claim on the 1st of April regarding my roof that started leaking. It was finally declined on the 26th of May due to me having the roof cleaned and pained but unknown to me I was suppose to have the waterproofing treated (How was I suppose to know this? I've never had to deal with this before!!!). The decision came about 2 months after I started the claim process. In the meantime the roof leaks left ugly marks on the ceiling and some of the skirtings I will need to replace now.

I am also still waiting on an email from Ooba regarding the claim for my pool after the big storm. This was done on the 13th of April. Have received no feedback from Brolink what so ever. I received a quote from my pool company of R8 000 to sort this out but since then took this project on myself and managed to get my pool cleaned in about a month.

I will be cancelling my contract with them and going with someone else. They are quick to make it sound like they care when they sell their service but in reality they care nothing about the insured other than the monthly payment.

If they do not care about my property, then I do not care about them.