The worst service imaginable!

Like many others in the cape winelands area my roof was damaged by the rough wind on 7 April I made a claim with Ooba someone came out to check the damages to my roof within a week but to date I've not received feedback! I've called in multiple times every time I speak to a different person that tells me a different story, it's with the assessors they've made a decision but they are not allowed to tell me , imagine that! Was promised my claim will be escalated to a team leader who has done jack**** to date, empty promises of feedback within 48 hours each time I call. This is ridiculous if it rains again and my roof gets damaged some more then it's more work but logic is not prevailing it seems.