1 reviews | Active since May 2016
THE WORST BUILDING INSURANCE I'VE COME ACROSS!
Ooba Insure is supposed to be the HOC for my property, but all I have received is useless and pathetic customer service. I am not a 1st time homeowner, my current property is my 3rd home in 10 years so I have my fair share of experience and knowledge when it comes to building and property insurance. This is my very 1st claim and I feel mortified with the way I have been dealt with, my policy is paid on time each month for years. I submitted my 1st claim with my current property for my damaged garage door last week (due to the Level 6 storm that hit us last week) - My claim was for "weather damage" Since last week I have had to follow up via telephone call and email numerous times for updates on my claim - My urgency was due to security risks as my garage door could not close, only to get told my claim was rejected due to the assessor's report leading towards "wear & tear" Here's my question, how much does OOBA pay the assesor to lie the way they do? Clearly, my garage door was damaged due to the weather but it seems Ooba is now trying all sorts of tricks and excuses not to fix/replace my garage door. I will not accept this and I am going to dispute this. Ooba will not get away with taking my hard-earned money each month and just "deciding" they will not pay me out or fix my garage door.
Thank you for bringing this to our attention. I’m truly sorry to hear about the difficulties you’ve experienced with your claim and the frustration it has caused.
Your feedback is important, and we want to address this matter promptly.
A member of our team will be reaching out to you soon to discuss your claim in detail and work towards a resolution.
We appreciate your patience and are committed to resolving this issue to your satisfaction.
Best regards
ooba insure
Thank you for bringing this to our attention. I’m truly sorry to hear about the difficulties you’ve experienced with your claim and the frustration it has caused.
Your feedback is important, and we want to address this matter promptly.
A member of our team will be reaching out to you soon to discuss your claim in detail and work towards a resolution.
We appreciate your patience and are committed to resolving this issue to your satisfaction.
Best regards
ooba insure
We're sorry to hear about your claim experience.
You shouldn't have to work this hard to get the help and service you pay for monthly regardless of the number of years we've been with us.
The security of, your family, and your home should be of the utmost importance to you and we assure you it's of importance to us too.
We've escalated your claim to a senior member of staff and we hope to resolve it as soon as possible to give you the peace of mind and security we promised when you joined the ooba family
Regards
oobainsue
We're sorry to hear about your claim experience.
You shouldn't have to work this hard to get the help and service you pay for monthly regardless of the number of years we've been with us.
The security of, your family, and your home should be of the utmost importance to you and we assure you it's of importance to us too.
We've escalated your claim to a senior member of staff and we hope to resolve it as soon as possible to give you the peace of mind and security we promised when you joined the ooba family
Regards
oobainsue