MP
Marthinus P

1 reviews | Active since Jul 2020

08 Mar 2024, 08:56

The service was extremely poor and for the second time we needed our insurance they took a long time to appoint a service provider

The service was extremely poor and for the second time we needed our insurance they took a long time to appoint a service provider. We live on a farm and we are dependent on our borehole. The previous time it took them 2 weeks to get a service provider to us. Will not recommend them to anyone.

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Replies (1)
oobainsure
oobainsure's reply08 Mar 2024, 09:18
Official
Dear  Marthinus 

Thank you so much for getting in touch with us and bringing the matter to our attention.  We are so sorry to hear about your experience and apologize for the inconvenience caused.  We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.

Friendly Regards, ooba insure