Terrible Service – Slow, Disorganized, and No Urgency!

I am extremely disappointed with the poor service and lack of urgency from OOBA Insurance. My claim was logged in early February 2025, yet over a month later, I am still waiting for proper assistance. Their communication is inefficient, uncoordinated, and frustrating, making this one of the worst insurance experiences I have ever had.

After weeks of no updates, I sent an email on March 3rd asking for a follow-up. It took three days before I received a call on March 6th, which I unfortunately missed due to work commitments. Shortly after, I received an SMS advising me to call back, which I did later that same day.

Upon calling, I was told that building insurance may have been trying to contact me, and I was informed I would be transferred. However, instead of reaching building insurance, my call was misrouted to plumbing. The plumbing representative asked if I needed assistance with the burst pipe, but I had already arranged for the necessary repairs. My concern was about the aftermath of the incident. I was told once again that I needed to speak to building insurance and was transferred again.

Eventually, I reached a representative who understood my situation and assured me that an agent would contact me. We confirmed my availability for a call at:

Thursday at 17:00 Friday at 09:00 or 14:00 Despite this, I received another call from plumbing later that same day, asking the same questions. I had to explain my situation again, even though I had already provided my details. To make matters worse, OOBA completely ignored my confirmed availability and called me Friday morning before 09:00, during a pre-scheduled meeting. When I couldn’t answer, I received the same generic SMS advising me to call back—leading me back to square one.

Why I Am Rating OOBA 1 Star: Disregard for My Availability – I clearly communicated when I was available, yet OOBA ignored it and expected me to be available at their convenience. Excessive Delays – My claim has been pending for over a month, and follow-ups take days to be answered. Disorganized & Inefficient Communication – I was transferred to the wrong department, asked the same questions multiple times, and forced to repeat my case unnecessarily. This experience has been completely unacceptable. I have never encountered such poor service from an insurance provider before. The lack of urgency and professionalism is shocking.