Terrible service from Ooba insurance.

Terrible service from Ooba insurance. I instructed our building, life cover insurance to be debited from my account on the 31st. This is the second month that the debit order was deducted the 25th when I explicitly explained to Ooba insurance my salary is only paid into my account on the last day of the month. I also emailed them again to make them aware of their error. To date no one has called me or emailed me to fix the error. This is a brand new home loan and nos my building Insurance and life cover is at risk with the bank. and my husband and I are not covered due to unpaid debits not our fault. I am moving my insurance I think this is the best way forward I cannot go through this again for another month and risk our agreement with the bank who holds our bond.