CM
Cecilia M
1 reviews | Active since Apr 2020
23 Jan 2024, 16:06
Terrible service for sure
I logged a claim for a pipe burst on the 12th Jan, the plumber responded very quickly for an assessment. The rest was not so great as till today, I'm waiting in limbo for a call from the allocated service provider to do repair work after the plumbing work was done. Quotes have been sent by the service provider for the floor damage and its been under review since! There is no feedback and i have to follow-up all the time! Surely this is not acceptable delivery terms!
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Replies (2)
oobainsure's replyOfficial
23 Jan 2024, 16:33Dear Cecilia
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
oobainsure's reply23 Jan 2024, 16:33
Official
Dear Cecilia
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
Thank you so much for getting in touch with us and bringing the matter to our attention. We are so sorry to hear about your experience and apologize for the inconvenience caused. We have referred your complaint to the relevant department which will be in contact with you shortly to investigate the matter further.
Friendly Regards, ooba insure
CM
Cecilia M's updateReviewer Update
09 Feb 2024, 17:35It is now the 9th February. My claim has seen no resolution. The wall damages are still not fixed. The flooring has been lifted and the service provider has requested that a humidifier be utilised to dry the foundation as they cannot lay new flooring on wet cement. The last i heard from Ooba is that the request is denied and i asked for what good reason as other insurances do this. They were to return to me and am still waiting. Its over 2 weeks and we live in such a state, not to mention that I have young kids with allergies that have to endure close to a month of what could have been salvaged by drying the floor quicker.
Resultant damages are STILL NOT FIXED!!!! yet i get an sms that the work has been completed.
This company is clearly not coping with their claims process. What a nightmare.
Resultant damages are STILL NOT FIXED!!!! yet i get an sms that the work has been completed.
This company is clearly not coping with their claims process. What a nightmare.
CM
Cecilia M's update09 Feb 2024, 17:35
Reviewer Update
It is now the 9th February. My claim has seen no resolution. The wall damages are still not fixed. The flooring has been lifted and the service provider has requested that a humidifier be utilised to dry the foundation as they cannot lay new flooring on wet cement. The last i heard from Ooba is that the request is denied and i asked for what good reason as other insurances do this. They were to return to me and am still waiting. Its over 2 weeks and we live in such a state, not to mention that I have young kids with allergies that have to endure close to a month of what could have been salvaged by drying the floor quicker.
Resultant damages are STILL NOT FIXED!!!! yet i get an sms that the work has been completed.
This company is clearly not coping with their claims process. What a nightmare.
Resultant damages are STILL NOT FIXED!!!! yet i get an sms that the work has been completed.
This company is clearly not coping with their claims process. What a nightmare.