Terrible service experience as a potential client

I received a quote from an OOBA consultant, on which I had a few questions. I rep**** on the quote (all via email) but got no response from anyone. As this became an urgent matter, I sent the email again after 2 days. Yet again no response whatsoever. Today, Monday, after my last email (Friday) I decided to call the head office, asking why no one has assisted me. After a quick investigation and a bad attitude, their excuse was that I didn't email the correct department! They don't seem to care about my bad experience as a POTENTIAL client with them thus far. <br> <br> This was my THIRD lack of service experience from OOBA, I am seriously considering at looking for insurance elsewhere. I guess the saying 'if you pay peanuts, you will get ******s' is quite applicable since the quote was quite competitive. Pay more - get better service!