JP
Jacques P
1 reviews | Active since Dec 2019
02 Sept 2024, 09:52
Terrible Service
Probably the worst service I have ever received from an insurar. I logged a claim two weeks ago, and had to follow up 3 times and they still have not made a decision on the claim. Each time followed up they said they will come back to me and never did. When writing this I still have not had an official feedback. Would not recommend using them
Helpful (0)
Replies (3)0
Replies (3)
oobainsure's replyOfficial
02 Sept 2024, 10:32Hi Jacques
We're sorry to hear about the lack of response to your claim.
We'll escalate this and hope to resolve this as soon as possible.
Regards
oobainsure
We're sorry to hear about the lack of response to your claim.
We'll escalate this and hope to resolve this as soon as possible.
Regards
oobainsure
oobainsure's reply02 Sept 2024, 10:32
Official
Hi Jacques
We're sorry to hear about the lack of response to your claim.
We'll escalate this and hope to resolve this as soon as possible.
Regards
oobainsure
We're sorry to hear about the lack of response to your claim.
We'll escalate this and hope to resolve this as soon as possible.
Regards
oobainsure
oobainsure's replyOfficial
02 Sept 2024, 10:33Dear Jacques,
Your feedback is invaluable, so thank you for reaching out
I'm really sorry to hear about your experience.
We aim to provide timely and efficient service, and it's clear we missed the mark here.
We will follow up with you directly to resolve this matter
Your satisfaction is important to us, and we appreciate your patience.
Best regards
ooba insure
Your feedback is invaluable, so thank you for reaching out
I'm really sorry to hear about your experience.
We aim to provide timely and efficient service, and it's clear we missed the mark here.
We will follow up with you directly to resolve this matter
Your satisfaction is important to us, and we appreciate your patience.
Best regards
ooba insure
oobainsure's reply02 Sept 2024, 10:33
Official
Dear Jacques,
Your feedback is invaluable, so thank you for reaching out
I'm really sorry to hear about your experience.
We aim to provide timely and efficient service, and it's clear we missed the mark here.
We will follow up with you directly to resolve this matter
Your satisfaction is important to us, and we appreciate your patience.
Best regards
ooba insure
Your feedback is invaluable, so thank you for reaching out
I'm really sorry to hear about your experience.
We aim to provide timely and efficient service, and it's clear we missed the mark here.
We will follow up with you directly to resolve this matter
Your satisfaction is important to us, and we appreciate your patience.
Best regards
ooba insure
JP
Jacques P's updateReviewer Update
03 Sept 2024, 09:09Still no feedback even after raising my concerns, the worst service I have ever had from any company.
JP
Jacques P's update03 Sept 2024, 09:09
Reviewer Update
Still no feedback even after raising my concerns, the worst service I have ever had from any company.