Terrible service

I guess i was too quick to say. I have bond protection with ooba underwritten by hollard… because my December pay was the 15th i arranged that they cease my debit order so that i can do manual payment. I paid as per our agreement. To my surprise my debit order still went through on the 20th of Dec and i since logged a refund. Today is the 10th of January and i was advised my refund has been processed and will be paid into my account within 24-48 hours and that was on the third. I always have to follow up, i was requested to resend my bank statement twice i did without any hesitation but the service is just terrible, ive been dealing with a retentions consultant called Tamryn M****. I might consider moving my business elsewhere! When it comes to insurance i believe service should be everything because if they are terrible now, how worse will it get if i have a claim to be processes?