Terrible service and 8 months of frustration. Does not cover the exact same incident another insurer covered.

I am not their only customer and can't speak on everyone's behalf, but if I can give you advice based on my experience, stay FAR away from Ooba. Below follows the story why.

I am extremely disappointed with my Ooba insurance. I had water damage to my property on 23 June 2022. Ooba insured my property and Outsurance my content. Both insurers came out to evaluate the extent of the damage. Within a week Outsurance had finalised everything and paid out for the damage.

Ooba on the other hand also sent out contractors and then just disappeared. I kept asking, logging tickets, sent emails, made contact via social media. I tried everything. I ended up sending 17 different emails over the course of the past 8 months. On the few where I did get responses I was just bumped to the next consultant and then forgotten about again.

Eventually through an Ooba employee which I bumped into one day, she could log a query on their internal system. If you don't know someone working there, I won't recommend even trying their customer support.

All this just to have someone phone me back and say that they are sorry but I am not covered for the incident. I feel very hard done and cheated. My biggest fear is what would happen if my entire house suffers some tragedy, would they then also bump me around for 8 months before someone gets back to me? And would I even be covered then?

I am not their only customer and can't speak on everyone's behalf, but if I can give you advice based on my experience, stay FAR away from Ooba. I am still waiting and my hopes are all but diminished.

I have a list of reference numbers, but I have got no joy. If only it was the other way around.