Terrible service

Terrible service. We logged a claim for our gate motor it took them three days to send someone to assess the motor and then we were told it will take 5-7 day to resolve the claim after 10 days and numerous calls and emails to escalate the matter we were told they still can’t give us a ETA as to when the claim will be resolved and I take this as a serious security matter however they are not in a hurry to resolve the claim.