Terrible service

They have the worst service ever. I put a claim in for burst pipe in my shower on friday,. I had to switch the water off to my property. The plumbing could only come out on Monday to fix. After being fixed I constantly called to find out when the assesor will come out. They kept saying I must wait the will call. I called back today (thursday) and then it was said to me there was a mix up and therefore the assesor never called. The assesor calls now to ask if they can come tomorrow (friday). So I said yes but asked what is the lead time from here to fix everything as I have no shower to use. It will take another 3/4 working days to approve the damages that the assesor puts on the report and then only will they fix it. that means I am almost for a month without a shower. Ridiculous