Terrible Insurance

The worst insurance by far. I would not touch it with a 10meter pole even if someone begged me to. Last year April, I log a claim for flooding, they send a provider who comes and says there is no sure. Tuesday, the same issue takes place, I log a claim immediately around 8.53pm (they promise to call you back in 15min), I called them on Wednesday morning myself and get told they will call me back before end of day. Mind you my house is now consistenly funding. Eventually after calling 5 times and escalating via email, they appoint a service provider who tells me he was only told about this issue at 15.53 on Thursday. By now my issue is getting worse, i call and ask if he can come today and he says the insurance said no and he proceeds to laugh at me. My house is currently a health hazard both from the contaminated water coming and from that i could fall at any point. Wait for this, the provider will come to assess the issue tomorrow but not fix it and i must continue living in a stinky house. Honestly i should have taken Nedbank insurance and not let the home loan assistant convince me!