NL
Nicolynn L
1 reviews | Active since Jul 2009
16 Jan 2023, 14:27
Terrible customer service yet you pay insurance monthly
Horrible service received having logged a claim for a pipe leak yet I pay my monthly insurance premium. Almost a week and still no feedback, update, yet I have an exposed pipe that is leaking water that needs to be fixed/replaced. Plumbers came out, submitted the report, yet they are dragging their feet and I have no running water!
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Replies (2)
oobainsure's replyOfficial
16 Jan 2023, 15:43Dear Nicolynn,
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Thanking you for bringing this matter to our attention, and this will surely help us improve our service to you our valued client.
Yours sincerely
ooba insure
oobainsure's reply16 Jan 2023, 15:43
Official
Dear Nicolynn,
Please accept our sincere apology for any inconvenience you have experienced.
We will surely investigate the matter and get back to you shortly to ensure that you receive the appropriate service you deserve.
Thanking you for bringing this matter to our attention, and this will surely help us improve our service to you our valued client.
Yours sincerely
ooba insure
NL
Nicolynn L's updateReviewer Update
17 Jan 2023, 11:11I am still waiting for your: " get back to you shortly to ensure that you receive the appropriate service you deserve. "
It is so sad that despite all these responses I sent yesterday, no one bothered to call me back to find out what happened or what is happening!!!!
It is so sad that despite all these responses I sent yesterday, no one bothered to call me back to find out what happened or what is happening!!!!
Anyway, I’ll advise further.
After having made noise yesterday, it was found on the Foggy system by the consultant that I eventually spoke too, that the claim was approved last week already, but no one bothered to inform the plumbers or even this customer, what is happening.
I have been without running water since last week Wednesday. Today is Tuesday.
The plumbers came out today to fix the pipe and the pipe is now fixed, but now the water feeding to the toilets is null and void. I don’t have water to both my toilets!!!! So who needs to pay and fix this now?!
There is no way I will pay R850 excess again to log another claim for the plumbers to come back and fix what they broke. They should have done a proper analysis when they switched the water off because now that I do have water, no water is feeding through to the toilets and I had water feeding through to the toilets BEFORE the leaking pipe!!!!
Can anyone, someone please come to my rescue as I have really had it calling OOBA and Brolink. Please!!!!!!
NL
Nicolynn L's update17 Jan 2023, 11:11
Reviewer Update
I am still waiting for your: " get back to you shortly to ensure that you receive the appropriate service you deserve. "
It is so sad that despite all these responses I sent yesterday, no one bothered to call me back to find out what happened or what is happening!!!!
It is so sad that despite all these responses I sent yesterday, no one bothered to call me back to find out what happened or what is happening!!!!
Anyway, I’ll advise further.
After having made noise yesterday, it was found on the Foggy system by the consultant that I eventually spoke too, that the claim was approved last week already, but no one bothered to inform the plumbers or even this customer, what is happening.
I have been without running water since last week Wednesday. Today is Tuesday.
The plumbers came out today to fix the pipe and the pipe is now fixed, but now the water feeding to the toilets is null and void. I don’t have water to both my toilets!!!! So who needs to pay and fix this now?!
There is no way I will pay R850 excess again to log another claim for the plumbers to come back and fix what they broke. They should have done a proper analysis when they switched the water off because now that I do have water, no water is feeding through to the toilets and I had water feeding through to the toilets BEFORE the leaking pipe!!!!
Can anyone, someone please come to my rescue as I have really had it calling OOBA and Brolink. Please!!!!!!