terrible customer service,

We logged a claim with Ooba insure after the sever weather Durban had in April 2022. we had no assistance from them for almost 6 weeks. they sent us contractors before assessors, then an assessor eventually came by. 2 months after damage. We are now told that the damage incurred was not storm damage related, even though we have video evidence. now we are being passed from pillar to post, between brolink & ooba.

We have emailed disputes / appeals & have not received any sort of feed back telephonic or email.

Pathetic!!!