TERRIBLE!!!!!!

Extremely unhappy with the service I have received. Ceiling collapsed, post living in my home for 3 months. Logged it the same day, waited a week to be assessed. Had no lights in the house -in the time due to ceiling pulling the cable. Waited another week only to hear claim was rejected on "wear and tear"- based on nails were used instead of *****s for the ceiling board! terrible to be rejected for this reason after only living in the property for 3 months, also spoke to a few construction companies, and the norm was to use nails for ceiling board. *****s only newly implemented. Worst of all! i had to call to get some communication. Received an email last week, almost one week later- still did not get formal rejection. That takes me to 3 weeks, no lights! and no communication! Extremely unhappy customer!