Taking time

I am giving a positive review for something that should actually be an zero star but i am hopeful that this will be sorted accordingly. First i want to thank the lady who answered and processed my claim today even phoning me back on her personal phone thank you very much. This is now the third claim for water damage. 1st it was my geyser during lockdown 26 april i think and luckily there wasn't to much damage and with work i kept postponing the repairs with the contractor eventually i set an date for 15june. On 13 june an pipe burst and i had more damage now its been more than an month and that damage hasnt been fixed now today 16 july an pipe burst again and my house is flooded. I cant wait that long for them to fix my property and hopefully this gets done asap. Now also i ask why do i have to pay the excess 3 times but my property only gets fixed twice because they are taking their time.