Stay away from Ooba insure

It's absolutely incomprehensible, how a company like ooba insure can still be in business! No customer service whatsoever! NEVER any feedback, EVER! Basics of good business practise totally absent! We paid premiums for some 9 years with no claim ever. Beginning of December 23 we had the misfortune if a lightning strike right next to our house. Even though circuit breakers were down and eskom electricity disconnected, high voltage still managed to destroy some of the solar back-up installation. Next day i immediately reported it. An independent assessor arrived quickly, and when I checked with him before Christmas still if he has handed in his report, he confirmed this. Then there were holidays, obviously not much happens when everyone is on leave. I am very patient. Towards the end of January I decided to follow up. I was informed that Ooba sent the assessor an email on the 17. Of January because one of the pictures wasn't clear. It's now beginning of March and . I never ever received a call from Ooba, no updates whatsoever. They don't even teach their employees basic good business practices. Actually, there are no words really for such behavior....